🛡️ BabyCale – Customer Satisfaction Guarantee

At BabyCale, we’re committed to making every purchase simple, safe, and stress-free for Aussie families.

💙 30-Day Happiness Guarantee

If your order doesn’t meet your expectations, you can contact us within 30 days of receiving your item and we’ll make it right.

We aim to provide a fair and supportive resolution for every situation.

We accept returns for faulty, damaged, or incorrect items.

If something isn’t right, please email us at support@babycale.com.au with:

Our team will assess and guide you through the next steps.

To be eligible for a return:

We do not accept returns for:

Some items may also be non-returnable due to hygiene and safety reasons.

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

Once your return is received and inspected:

Please allow a few business days for the refund to appear, depending on your bank.

If your refund hasn’t appeared:

Orders can be cancelled within 2 hours of placing your order.

At BabyCale, we keep shipping simple and clear.

We offer flat rate standard shipping Australia-wide for $8.95.

Orders are typically delivered within 7–12 business days.

Enjoy FREE standard shipping on orders over $60
(applied after discounts and before taxes).

We currently ship within Australia only.

Once your order is dispatched, you’ll receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

In some cases, tracking updates may be delayed depending on the courier and location.